Find answers to our most frequently asked questions.
Simply sign up, select a plan, and use our setup wizard to build your first chatbot – it's super easy and no coding is needed!
Once your chatbot is ready, you'll receive a code snippet. Simply insert that into your website's HTML to have it pop up.
Definitely. You can deploy the same chatbot on multiple sites or create different chatbots tailored for each website.
We offer 24/7 support through email and live chat, plus detailed documentation and active community forums.
We implement top-tier security measures such as AES-256 encryption, SOC 2 compliance, and routine security audits. Your data is always yours, and we never disclose it to any third parties.
You can request account deletion from your dashboard or by contacting support. Once confirmed, all your data, settings, and content will be permanently removed and cannot be recovered.
ULTEH is an advanced AI chatbot platform designed to help businesses automate conversations, support, and sales through natural language understanding.
A chatbot is a software application that uses artificial intelligence to simulate human conversation, typically via messaging apps, websites, or voice interfaces.
Yes, you can fully configure ULTEH's chatbot responses, tone, logic flows, and integrations based on your business needs.
Yes, it supports multiple languages and can automatically detect and respond in the user's preferred language.
Yes, ULTEH uses machine learning and contextual memory to continuously improve accuracy and personalize interactions based on past conversations.
You can build chatbots for customer support, lead generation, e-commerce, and many other purposes using either rule-based or AI-powered solutions.
You can create as many chatbots as you need. However, each plan comes with its own limits on active chatbots and monthly interactions.
Improve your chatbot by scanning your business website, uploading FAQs, documents, or connecting it to your knowledge base. Our AI learns from the provided information.
Our chatbot supports 95+ languages (English, Spanish, French, German, Chinese, etc.). Train your chatbot in any supported language.
Absolutely! You can fully customize the chatbot's design, adjusting colors, fonts, and overall branding to match your website or app.
You can create as many chatbots as you need. However, each plan comes with its own limits on active chatbots and monthly interactions.
If you exceed your plan's limits, you can upgrade to a higher-tier plan or purchase additional capacity. We will alert you before limits are reached.
No, all the features of our chatbot are visible on our pricing page. We offer transparent monthly or annual billing with no hidden charges or surprise fees.
Credit cards and ACH transfers are accepted. Depending on the setup, transactions may be processed directly or through a third-party payment processor.
If a payment is unsuccessful, access to the service may be suspended until the outstanding amount is paid. Multiple attempts may be made to process the payment.
Billing details can be updated from the account dashboard under the billing or payment section. Keeping information current helps prevent service interruptions.
Yes, a notification is sent in advance when approaching usage limits, allowing time to upgrade or purchase additional capacity if needed.
All plans are subscription-based and renew automatically at the end of each billing cycle (monthly or annually, depending on your selection).
You are charged at the start of your billing cycle. Recurring payments are processed automatically on the same day each month or year.
Yes, you can switch between monthly and annual billing from your account settings. Changes take effect at the end of your current billing period.
Yes, a payment confirmation and downloadable invoice are sent via email and are also available in your account dashboard.
Yes, you can cancel from your dashboard. Your subscription will remain active until the end of the current billing cycle, and no further payments will be taken.
No. You'll retain full access until the end of your paid billing period.
No, all payments are non-refundable, as stated in our Terms of Service. You'll continue to have access until the current billing period ends.
Yes. All transactions are encrypted and processed through certified PCI-compliant gateways. We do not store sensitive card details.
Improve your chatbot by scanning your business website, uploading FAQs, documents, or connecting it to your knowledge base. Our AI learns from the provided information.
It scans the content automatically from the website, analyzing your text, products, services, and frequently asked questions to build a knowledge base that powers your chatbot's responses.
It will be automatically updated as we rescan the website daily so your agent is always up to date with your latest content and information.
The bot is trained to have the highest accuracy possible however it depends also on how you instruct it and the quality of information on your website.
Yes, the bot can be trained to respond to all different kinds of queries and you can create custom conversation flows to guide users through specific processes.
You can setup fallback responses and negative prompts when the chatbot should refer the client to contact the customer team. You can also configure human handoff options.
No, at the moment we don't as the pretraining from the website usually suffices but for more complex tasks, we can help integrate them for a fee.
We made our platform to allow users without technical knowledge to use the chatbot, however our technical team can help you with the integration if needed.
Yes, you can always access the platform also on mobile, not only on web, allowing you to manage your chatbot from anywhere.
The chatbot will disappear from your platform until the payment has been done. After subscription termination, your data is retained for 30 days before being deleted.
You can use our preview mode to test your chatbot in a sandbox environment before deploying it to your live website. This allows you to review and refine responses before customers see them.
See how our AI instantly analyzes your website and creates a personalized chatbot - without registration. Just enter your URL and watch it work!
